Articles on: STREAMING

How do I deal with trolls and toxic users in chat?

On ePlay, we want our streamers to have the tools to handle all types of users that come into their chats. Our number one goal is to empower you each and every day to moderate your chat as needed.

Here's a quick rundown of some tips and tools you have at your disposal while working on ePlay.


1. Don't engage.

If a user isn't getting the attention they're seeking when they're in your chat, they'll eventually realize that your stream is a dead end and go away. Keep in mind that by ignoring them, you'll be stopping them from getting content, and you'll be helping all of your other viewers.

2. Block, report, and move on.

If ignoring them isn't doing the trick, ePlay provides you with a tool to help manage your chat: muting or banning a user. You don't have to explain to anyone why you've decided to ban or mute a user, even if they've spent a lot of tokens on your chat. This is your chat and your stream. In the event that you have a user that you feel is disruptive to the site as a whole, please reach out to ePlay's streamer support so that we can review the user in question.

How do I mute or block users from my stream?
How do I contact support?

3. Assign a moderator to your chat.

With the flow of chat, sometimes it's hard to manage your chat yourself. We recommend picking up a trusted moderator to help with troublesome users.

How do I set moderators for my channel?

4. Seek out support!

While streaming can offer a lot of freedom with your work schedule, it can be a hard job from day to day. Here at ePlay, we want you to feel supported. You can always reach out to streamer support if you're having any doubts, but we also recommend making sure you have the support system you need. Your mental health is important to us. That's why we've partnered with Pineapple Support, a nonprofit organization that provides free and low-cost mental health therapy to all individuals in the adult film industry.

What is Pineapple Support?

5. Focus on your community and your content.

As we said above, streaming is about having the freedom to set the guidelines for the content you're putting out. If you want to play a video game and not appear on camera for the day, that's up to you. ePlay has no rigid guidelines for our performers. Not into gaming, but want to just chat with your users without having to work off a tip menu? We want your experience on ePlay to be as flexible and fun as possible. After all, ePlay is meant to be easy, exciting, and empowering. We want you to be ecstatic about showing up to stream! We're here to ensure that you can do what you want to do.

Updated on: 07/22/2021

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